Contact Us

At PureFaya, we’re here to help. Whether you have questions about your order, need support with a product, or simply want to share your feedback, our customer care team is always ready to assist you.

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Email Support

For all inquiries, please contact us at:
support@purefaya.com
We aim to respond to all messages within 48 hours on business days.

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Order Questions

If you are contacting us about an order, please include your order number in the subject line or message so we can assist you faster.

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Customer Care Hours

Our customer service team is available during the following hours:

• Monday – Friday: 09:00 – 17:00 CET

• Weekend & holidays: Closed (we’ll get back to you the next business day)

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Our Business Address

PureFaya operates globally with fulfillment partners.

Business Address (for official correspondence only):
PureFaya
Keurenplein 41, Box G1175, Amsterdam, 1069 CD, NL

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❓ Frequently Asked Questions

Before contacting us, you may find quick answers in our:

• Refund & Return Policy

• Shipping Policy

• FAQ Page